Position:
Operations Manager
Location:
Serbia, Belgrade
Industry:
Legal Services
Field of work:
Management
Required sections in CV:
- Education
- Work experience
- Languages
- Attachment CV
Responsibilities:
- Direct day-to-day operational aspects of cyclical project plan to deliver IP services and ensure timely achievement of milestones,
- Owning and driving an operational business process to deliver various IP services to our clients,
- Performing quality controls and monitoring production KPI’s; including timely achievement of project and client deliverables,
- Understanding of clients' overall business objectives and constraints and drive delivery of products and services that meet these objectives,
- Evaluating performance by analyzing and interpreting data and metrics,
- Preparing various reports to the stakeholders in all matters of importance,
- Implementing new processing solutions and enhancing existing processes,
- Constantly delivering best practices to increase service excellence and customer satisfaction,
- Overseeing overall financial management, planning, systems and controls,
- Developing long-range forecasts and assisting in long-range financial plans,
- Maintain knowledge of existing and new IP products and services and ensure readiness of the support team,
- Exchange information and share knowledge with other team members to maximize knowledge and effectiveness of the team.
Qualifications:
- University degree,
- At least three years of experience on similar position,
- Adequate knowledge of organizational effectiveness and operations management,
- Working knowledge of budgets, forecasting and metrics,
- Experience in leading and motivating team of people,
- Exceptional interpersonal communication and relationship-building skills,
- Hands-on approach, creative thinking and problem solving abilities,
- Strong PC skills,
- Fluent knowledge of English, other languages are considered as an advantage.
Deadline:
Expired
Please note that only short-listed candidates will be contacted.
If you have any additional questions regarding the position, please contact us
Gi Group Serbia.