Recruitment
Position:

Operations Manager

Company:

Ipan BPM doo

Location:

Serbia, Belgrade

Industry:

Legal Services

Field of work:

Management

Required sections in CV:
  • Education
  • Work experience
  • Languages
  • Attachment CV
Responsibilities:
  • Direct day-to-day operational aspects of cyclical project plan to deliver IP services and ensure timely achievement of milestones,
  • Owning and driving an operational business process to deliver various IP services to our clients,
  • Performing quality controls and monitoring production KPI’s; including timely achievement of project and client deliverables,
  • Understanding of clients' overall business objectives and constraints and drive delivery of products and services that meet these objectives,
  • Evaluating performance by analyzing and interpreting data and metrics,
  • Preparing various reports to the stakeholders in all matters of importance,
  • Implementing new processing solutions and enhancing existing processes,
  • Constantly delivering best practices to increase service excellence and customer satisfaction, 
  • Overseeing overall financial management, planning, systems and controls,
  • Developing long-range forecasts and assisting in long-range financial plans,
  • Maintain knowledge of existing and new IP products and services and ensure readiness of the support team,
  • Exchange information and share knowledge with other team members to maximize knowledge and effectiveness of the team.
Qualifications:
  • University degree,
  • At least three years of experience on similar position,
  • Adequate knowledge of organizational effectiveness and operations management, 
  • Working knowledge of budgets, forecasting and metrics,
  • Experience in leading and motivating team of people,
  • Exceptional interpersonal communication and relationship-building skills,
  • Hands-on approach, creative thinking and problem solving abilities,
  • Strong PC skills,
  • Fluent knowledge of English, other languages are considered as an advantage. 
Deadline: Expired
Please note that only short-listed candidates will be contacted.

If you have any additional questions regarding the position, please contact us Gi Group Serbia.