Position:

Dispatch and Customer Service Representative

Location:

Serbia, Belgrade

Industry:

Services

Field of work:

Technology

Required sections in CV:

• Education
• Work experience
• Languages
• Computer skills
• Attachment CV

Gi Group HR Solutions d.o.o. was established in Serbia in April 2002 with the mission to support clients in achieving their business strategy by offering a wide knowledge of the local market, experience of our international consultants, and tried and tested practices of our partners.

Gi Group HR Solutions d.o.o. as a leader in the region and part of Gi Group, prestigious and one of the leading consulting companies in the field of human resources is able to offer comprehensive solutions in all areas of human resources management. We provide recruitment and selection services under our new brand Wyser.

Contact Service is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. We provide multichannel approach - voice, chat, email, and social media. 
You will help us to transform our philosophy into our products and services. We hope you join our team and help us to change our industry for the better. We do not waste our time on frequent internal meetings, presentations, conference calls. Our concept is plan – evaluate – execute – report. 
Due to the rapid expansion of our service we are looking for new team members. On behalf of our client from the ground transportation/limousine industry in the US, we are looking for an experienced professional to fill in the following position:
 

Responsibilities:

•    Dispatching fleet (Luxury sedan, SUV, Van, Bus,..) in a dynamic and fast-paced environment
•    Coordinate with planning on vehicle availability and needs
•    Assigning rides to Drivers
•    Updating the current trip status in its duration
•    Communicating with drivers and passengers regarding pickup information
•    Booking travel reservations over the phone/email requests via company software
•    Using mapping software 
•    Answering incoming reservation calls
•    Making new reservations as well as making changes to existing reservations
•    Calling affiliates nationwide to verify remote bookings and fares
•    Follow company protocols for all Dispatch functions

Qualifications:
•    Strong communicator -- both on phone and in writing
•    Dispatch background
•    Excellent command of the English Language
•    Computer skills a must including: Internet programs, especially online Google products, MS Office
•    Ability to learn proprietary industry software -- for booking and dispatching
•    Ability to prioritize daily responsibilities and demonstrate good time management 
•    Good organization and prioritization skills, paying strong attention to detail 
•    Works well in a fast-paced environment
•    Calm under pressure
•    Creative problem solving
•    Logical Thinker
•    Great attention to detail 
•    Ability to work in shifts and weekends 
 

Please note:

We will only consider applications submitted in English.
 

Deadline: Expired

Please note that only short-listed candidates will be contacted.

If you have any additional questions regarding the position, please contact us Gi Group Serbia.