Customer Support Agent

Serbia, Belgrade

Telecommunication

Customer care and support

• Languages
• Computer skills
• Skills
• Attachment CV

On behalf of our client Hyperoptic company, we are looking for an experienced and proactive professional to fill in the following position:  Customer Support Agent

About the Company:

Hyperoptic is the UK's hyperfast broadband network. Founded in 2011 to shake up the UK broadband market, the company is leading the way in full-fiber technology. With hyperfast speeds 18x faster than the UK average, and rated excellent on Trustpilot, Hyperoptic is changing the way people are experiencing broadband.

Ranked in The Sunday Times ‘Tech Track' 100 fastest growing technology companies for the third year running, winners of ‘Best Superfast Broadband' provider for six years in a row at the ISPA Awards, as well as ‘Best Customer Service' and ‘Best Business ISP' in 2019.

• Providing quick and outstanding customer support through all channels
• Offer first-line assistance to customers with technical, billing and account related queries
• Work effectively with team leads and senior agents to identify timely resolutions to customer issues
• Providing sustainable long-term customer-focused solutions to customer issues
• Maintaining clear, accurate customer records, update database records upon request

• Excellent oral and written English skills
• Communication Skills (able to maintain professional and effective communication with customers)
• Problem-solving mindset (Logical thinking)
• Multitasking, flexibility, and patience
• Positive ''can-do'' attitude
• Working well under stress
• Team player