Recruitment
Position:

Customer Support Specialist with knowledge of Italian language

Company:

SKS

Location:

Serbia, Belgrade

Industry:

Services

Field of work:

Customer care and support

Required sections in CV:
  • Education
  • Work experience
  • Languages
  • Computer skills
  • Attachment CV

The standard working hours for this position are 8 hours daily within a 24/7 rotation on a previously agreed basis. Candidates are expected to be able to work all 4 shifts as required.

Responsibilities:
  • Respond to the customer requests in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers to resolve issues 
  • Build a sustainable relationship and trust with customers through open and interactive communication
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
Qualifications:
  • High school or University degree
  • Experience on a similar role would be an advantage 
  • Exceptional customer service skills
  • Problem solver with strong organization and time management skills
  • Strong communication and listening skills
  • Understanding of CRM systems and practices
  • Fluency in Italian
  • Excellent knowledge of English
Deadline: 13/07/2020
Please note that only short-listed candidates will be contacted.

If you have any additional questions regarding the position, please contact us Gi Group Serbia.
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