Technical Writer

Serbia, Belgrade

Information technology

Information technology

• Work experience
• Attachment CV

On behalf of our client, an international company, from the gambling industry, we are looking for an experienced and proactive professional to fill in the following position:

• Determine the needs of users of technical documentation;
• Study product samples & talk with SMEs;
• Write or revise supporting content for products;
• Incorporate animation, graphs, illustrations to increase users’ understanding of the material;
• Collect feedback & effectively summarize, update and improve content;
• Create & maintain documentations like but not limited to reports (Team KPIs, Product KPI), SOPs, Product APIs, Process documentation/presentation;
• Prepare basic analysis, interpretation and recommendation of the teams KPI reports with guidance & feedback from ITOPS team’s management;
• Collate information from different teams to effectively reflect up to date information of documents such as roadmaps, status report, KPI reports;
• Provide assistance on scheduling and maintaining team training roadmaps are aligned and on track based on the agreement with the Management.

• At least 3 years related experience;
• Ability to write clearly;
• Talent in showing ideas graphically;
• Patience in problem-solving/troubleshooting;
• Ability to interact with SMEs and ask relevant questions as necessary;
• Proficiency in Jira, Confluence, LucidChart, Google Slide applications is a plus.