Recruitment
Position:

CUSTOMER SUPPORT REPRESENTATIVE- PORTUGUESE LANGUAGE

Company:

Gi Group HR Solutions

Location:

Serbia, Belgrade

Industry:

Contact Centre

Field of work:

Customer care and support

Required sections in CV:
  • Education
  • Work experience
  • Languages
  • Attachment CV
On behalf of our client, one of the world’s leading outsourcing providers of customer experience management, we are looking for positive, flexible and team-oriented individuals to fill in the following position: CUSTOMER SUPPORT REPRESENTATIVE- PORTUGUESE LANGUAGE
Responsibilities:
  • Communicate via telephone, mail, and/or chat with existing customers in order to solve their inquiries;
  • Give information about the product or service to existing customers and prospects;
  • Transfer more difficult inquiries to a higher level if necessary;
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager;
  • Maintain received information properly in the system.
Qualifications:
  • Minimum  High school degree;
  • Fluent in spoken and written Portuguese language;
  • With a very good command of the English language;
  • Excellent knowledge of MS Office packages;
  • Good interpersonal and communication skills;
  • Customer-oriented person.
Deadline: 29/10/2021
Please note that only short-listed candidates will be contacted.

If you have any additional questions regarding the position, please contact us Gi Group Serbia.
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