Position:

CUSTOMER SUPPORT REPRESENTATIVE - GERMAN LANGUAGE

Location:

Serbia, Belgrade

Industry:

Contact Centre

Field of work:

Customer care and support

Required sections in CV:

• Education
• Work experience
• Attachment CV

On behalf of our client, one of the world’s leading outsourcing providers of customer experience management, we are looking for positive, flexible, and team-oriented individuals to fill in the following position: CUSTOMER SUPPORT REPRESENTATIVE - GERMAN LANGUAGE

Responsibilities:

• Communicate via telephone, mail, and/or chat with existing customers in order to solve their inquiries;
• Give information about the product or service to existing customers and prospects;
• Transfer more difficult inquiries to a higher level if necessary;
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
• Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager;
• Maintain received information properly in the system.

Qualifications:

• Minimum  High school degree;
• Fluent in the spoken and written German language;
• With a very good command of the English language;
• Excellent knowledge of MS Office packages;
• Good interpersonal and communication skills;
• Customer-oriented person.

Deadline: Expired

Please note that only short-listed candidates will be contacted.

If you have any additional questions regarding the position, please contact us Gi Group Serbia.