CUSTOMER SUPPORT REPRESENTATIVE - GERMAN LANGUAGE
Gi Group HR Solutions
Field of work:
Customer care and support
Required sections in CV:
- Work experience
- Attachment CV
On behalf of our client, one of the world’s leading outsourcing providers of customer experience management, we are looking for positive, flexible, and team-oriented individuals to fill in the following position: CUSTOMER SUPPORT REPRESENTATIVE - GERMAN LANGUAGE
- Communicate via telephone, mail, and/or chat with existing customers in order to solve their inquiries;
- Give information about the product or service to existing customers and prospects;
- Transfer more difficult inquiries to a higher level if necessary;
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
- Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager;
- Maintain received information properly in the system.
- Minimum High school degree;
- Fluent in the spoken and written German language;
- With a very good command of the English language;
- Excellent knowledge of MS Office packages;
- Good interpersonal and communication skills;
- Customer-oriented person.
Please note that only short-listed candidates will be contacted.
If you have any additional questions regarding the position, please contact us Gi Group Serbia
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