Recruitment
Position:

BUSINESS IMPROVEMENT ANALYST

Company:

Sitel

Location:

Serbia, Belgrade

Industry:

Financial Services

Field of work:

Finance

Required sections in CV:
  • Work experience
  • Languages
  • Attachment CV

Gi Group HR Solutions d.o.o. as a leader in the region and part of Gi Group, prestigious and one of the leading consulting companies in the field of human resources, is able to offer comprehensive solutions in all areas of human resources management. We provide recruitment and selection services under our brand Wyser.

Do you want to support our global clients and their business intelligence needs by providing actionable insights through creative analyses?

SITEL EMEA Insights & Analytics team is a pioneer in combining Conversational AI-based technology with comprehensive customer care capabilities.

We consult our clients on how to harness our industries’ explosive digital transformation ensuring innovative, end-to-end solutions to managing and enhancing operational delivery and customer satisfaction. 


On behalf of our client, a successful international company, from the outsourcing industry, EXP Explore, we are looking for an experienced and proactive professional to fill in the following position: Business Improvement Analyst.

 

Location: Remote

Responsibilities:
  • Analyze available data to identify patterns or changes and prepare insights summaries
  • Work together with the client to understand and consult with their business needs and challenges
  • Create informative and actionable summaries and visualizations that clearly emphasize business trends and opportunities for improvement 
  • Create improvement recommendations to senior management based on data analysis
  • Understand and communicate financial and operational impact as well as the risks for all proposed changes
  • Thoroughly understand scope of the project and assist on calls with delivery teams
  • Analyze available data to identify patterns or changes and prepare insights summaries
  • Work together with the client to understand and consult with their business needs and challenges
  • Create informative and actionable summaries and visualizations that clearly emphasize business trends and opportunities for improvement 
  • Create improvement recommendations to senior management based on data analysis
  • Understand and communicate financial and operational impact as well as the risks for all proposed changes
  • Thoroughly understand scope of the project and assist on calls with delivery teams
Qualifications:

We wish to get to know you, if:

  • are fluent in written and spoken the English language 
  • understand the organization's business objectives and goals, can perform qualitative analysis on recordings and qualitative analysis data sets for client insights
  • have the ability to interpret results and create relevant and effective insights
  • have the ability to manage and prioritize time and projects
  • have energy and enthusiasm to drive toward results
  • have excellent presentation skills
  • have good experience with Excel (charts and formulas) and PowerPoint
  • have a bachelor’s degree in the appropriate field of study or 1 year of equivalent work
  • have at least 1 year of experience in communicating and presenting data as actionable insights and recommendations to internal and external stakeholders
  • have Speech or Text Analytics experience with CallMiner, NICE, Verint, or any other Speech analytics package (preferred)
  • knowledge of PowerBI or SQL would be considered a plus

What we offer:

  • work in an international team consulting global clients
  • opportunity for professional development in a dynamic and innovative business environment
  • possibility to work remotely
  • competitive package
Deadline: 03/06/2022
Please note that only short-listed candidates will be contacted.

If you have any additional questions regarding the position, please contact us Gi Group Serbia.
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