Dutch Support Quality/Insights Analyst

Serbia

Contact Centre

Customer care and support

• Attachment CV

GI GROUP HR SOLUTIONS D.O.O. as a leader in the region and part of Gi Group, prestigious and one of the leading consulting companies in the field of human resources, is able to offer comprehensive solutions in all areas of human resources management. We provide recruitment and selection services under our brand WYSER.

On behalf of our client, a successful international company, from the outsourcing industry, we are looking for an experienced and proactive professional to fill in the following position: DUTCH SUPPORT QUALITY/INSIGHTS ANALYST

• Developing queries
• Evaluating quality
• Ensuring standardization of external files
• Leading projects that relate directly to the interaction analytics platform and making recommendations for the betterment of the company

• Fluent in written and spoken Dutch language with a good level of English also
• Able to manage and prioritize time and projects
• Understand the organization's business objectives and goals
• Can analyze recorded audio and audio-based data sets for critical insights
• Have excellent written and verbal communication, as well as presentation skills
• Have energy and enthusiasm to drive towards results
• Have good experience with Excel (charts, formulas, macros) and PowerPoint
• Have Text or Speech Analytics experience (maintaining categories, taxonomies)
• Hve experience with CallMiner, NICE, Verint or other speech analytics package (preferred)
• Have ability to interpret results and create relevant and effective insights (preferred)